Shipping Policy

Effective Date: 13 March 2025
Last Updated: 12 August 2026

At Scent Ireland, we aim to make delivery as simple, transparent and reliable as possible. This Shipping Policy explains where we ship, our delivery charges, estimated delivery times and other important information relating to your order.

1. Where We Ship

Scent Ireland is based in Cork, Ireland, and we deliver throughout Ireland, the United Kingdom, Europe and selected international destinations.

We currently use:

  • DPD for Ireland, the United Kingdom and most European deliveries.

  • UPS for deliveries to the United States and Canada.

  • DPD, UPS or another suitable courier may be used for selected international destinations where available.

All available delivery options and charges will be shown at checkout before payment.

If your country is not available at checkout, please contact us at service@scentireland.ie and we will let you know whether delivery can be arranged.

2. Order Processing

Orders are normally processed within 2–3 business days, Monday to Friday, excluding Irish public holidays.

Orders placed after 2:00 PM (Irish time) may begin processing on the next business day.

During particularly busy periods, including Black Friday and Christmas, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

3. Estimated Delivery Times

The following delivery times are estimates from the date your order is dispatched:

Destination Estimated Delivery
Republic of Ireland 2–4 business days
United Kingdom, including Northern Ireland 3–7 business days
European Union 5–10 business days
Other European destinations 5–12 business days
United States & Canada 7–15 business days
Other international destinations 10–20 business days

These timeframes are estimates rather than guaranteed delivery dates.

International deliveries may occasionally take longer due to customs clearance, local courier delays, public holidays, adverse weather or other circumstances outside our reasonable control.

4. Shipping Rates

Republic of Ireland

Standard Delivery: €7.95

FREE delivery on orders over €75

United Kingdom

Includes England, Scotland, Wales and Northern Ireland.

Standard Delivery: €19.95

FREE delivery on orders over €150

European Union — Zone 1

€19.95 delivery

Includes:

Austria, Belgium, France, Germany, Luxembourg and the Netherlands.

FREE delivery on orders over €125

European Union — Zone 2

€29.95 delivery

Includes:

Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia and other destinations assigned to this shipping zone at checkout.

FREE delivery on orders over €175

European Union — Zone 3

€29.95 delivery

Includes:

Bulgaria, Croatia, Finland, Greece, Italy, Romania and Spain.

FREE delivery on orders over €175

Other European Destinations

€59.50 delivery

This includes selected European destinations not covered by our EU or UK shipping zones, including countries such as:

Switzerland, Norway, Iceland, Serbia, Bosnia and Herzegovina, North Macedonia, Montenegro, Albania and Moldova.

Availability may vary by destination. The applicable delivery option will be displayed at checkout.

United States

Orders to the United States are normally shipped using UPS.

Delivery: €44.95

Canada

Orders to Canada are normally shipped using UPS.

Delivery: €44.95

Australia & Other International Destinations

We may be able to deliver to additional international destinations, including Australia and New Zealand.

Where delivery is available, the applicable shipping option and price will be displayed at checkout.

If no shipping option appears for your country, please contact service@scentireland.ie before placing your order.

About Our Shipping Rates

Shipping rates may be updated from time to time to reflect courier costs.

The delivery charge shown at checkout when you place your order is the amount charged by Scent Ireland for shipping your order.

Free-shipping eligibility is determined by the qualifying order value shown in your cart or at checkout.

Import duties, taxes and customs or clearance charges for destinations outside the EU are separate and are not included in our shipping charge unless we specifically state otherwise.

5. Customs, Import Duties & Taxes

Orders delivered within most EU destinations do not normally require the customer to pay customs duties.

For deliveries outside the European Union, including the United Kingdom, United States, Canada, Switzerland and other non-EU destinations, your order may be subject to local import VAT, customs duties, brokerage or clearance charges.

These charges are determined by the destination country’s authorities and, unless specifically stated otherwise at checkout, are the responsibility of the recipient.

Scent Ireland has no control over charges imposed by foreign customs authorities or local courier clearance procedures.

If a customer refuses a shipment because import duties or taxes have not been paid and the parcel is returned to us, any reasonable return charges or other costs incurred may be deducted from the refund where permitted by applicable law.

Customs processing may also occasionally delay international deliveries.

6. Tracking Your Order

Once your order has been dispatched, you will normally receive an email containing your tracking number and tracking information.

Please allow some time after receiving your dispatch email for tracking information to become active within the courier’s system.

If tracking has not updated for several business days, please contact us and we will assist you.

7. Missing, Lost or Damaged Deliveries

If your parcel has not arrived within the expected delivery timeframe, please contact us at service@scentireland.ie so that we can investigate the delivery with the courier.

If tracking shows your parcel as delivered but you cannot locate it, please contact us promptly. We may ask you to check with other members of your household, neighbours, reception areas or any safe location identified by the courier while we investigate.

If your order arrives damaged, please contact us within 48 hours of delivery where possible, including:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the external and internal packaging

  • Any visible damage to the parcel

Please retain the original packaging while the issue is being investigated, as the courier may require photographs or inspection.

Nothing in this section limits any rights you may have under applicable consumer law.

8. Incorrect Addresses & Failed Delivery Attempts

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

  • House or apartment number

  • Street address

  • Eircode or postcode

  • Town or city

  • Country

  • Contact telephone number

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

If a parcel is returned to us because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts, additional postage may be required before the order can be sent again.

If the order is not reshipped, reasonable delivery or return costs incurred by us may be deducted from any refund where permitted by applicable law.

This does not affect your statutory consumer rights.

9. Delivery Delays

Although we work with established courier services, occasional delays can happen after an order leaves us.

Possible causes include customs clearance, adverse weather, courier network disruption, peak-season demand, public holidays or incorrect delivery information.

If your parcel appears to be significantly delayed, please contact us and we will assist with the courier investigation.

10. Peak Season & Holiday Deliveries

Delivery and processing times may be longer during particularly busy periods such as:

Black Friday, Christmas, New Year and public holidays.

We recommend ordering early if your purchase is required by a particular date.

Estimated delivery dates are not guaranteed unless we have expressly agreed otherwise.

11. Changes to Shipping Rates

Courier pricing and international shipping costs can change.

We may therefore update our shipping rates, destinations or free-delivery thresholds from time to time.

The shipping price and delivery option displayed at checkout when you place your order will apply to that order.

12. Contact Us

If you have any questions about shipping, delivery availability or an existing order, please contact us:

Email: service@scentireland.ie

Scent Ireland
NSC Campus
Mahon
Cork
T12 H7AA
Ireland