Shipping & Delivery

Scent Ireland is based in Cork, Ireland and delivers throughout Ireland, the United Kingdom, Europe and selected international destinations.

We currently use:

• DPD for Ireland, the United Kingdom and most European deliveries.
• UPS for deliveries to the United States and Canada.
• DPD, UPS or another suitable courier may be used for selected international destinations where available.

All available delivery options and charges will be shown during checkout before payment.

If your country is not available at checkout, please email service@scentireland.ie .

Orders are normally processed within 2–3 business days, Monday to Friday, excluding Irish public holidays.

Orders placed after 2:00 PM Irish time may begin processing on the next business day.

During particularly busy periods, including Black Friday and Christmas, processing may take slightly longer.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information.

FREE delivery is available when the qualifying value of your order reaches the free-delivery threshold for your destination.

Your cart and checkout will automatically show whether your order qualifies for free delivery.

The shipping rate and free-delivery threshold displayed at checkout at the time you place your order will apply to that order.

Shipping rates and free-delivery thresholds may be updated from time to time to reflect courier and delivery costs.

Orders delivered within the European Union do not normally require the customer to pay customs duties.

For deliveries outside the European Union, your order may be subject to local import VAT, customs duties, brokerage, clearance charges or similar fees.

This may apply to destinations including the United Kingdom, United States, Canada, Switzerland and other non-EU countries.

Unless specifically stated otherwise during checkout, these charges are determined by the destination country's authorities and are the responsibility of the recipient.

Scent Ireland does not control charges imposed by foreign customs authorities or local courier clearance procedures.

If a shipment is refused because applicable import duties, taxes or clearance charges have not been paid and the parcel is returned to us, reasonable return charges or associated costs incurred may be deducted from any refund where permitted by applicable law.

Customs processing may also occasionally delay international deliveries.

Once your order has been dispatched, you will normally receive an email containing your tracking number and tracking information.

Please allow some time after receiving your dispatch email for tracking information to become active within the courier's system.

If tracking has not updated for several business days, please contact us and we will assist you.

If your parcel has not arrived within the expected delivery timeframe, please contact service@scentireland.ie so that we can investigate the delivery with the courier.

If tracking shows your parcel as delivered but you cannot locate it, please contact us promptly.

We may ask you to check with other members of your household, neighbours, reception areas or any safe location identified by the courier while we investigate.

If your order arrives damaged, please contact us within 48 hours of delivery where possible and include:

• Your order number
• Clear photographs of the damaged product
• Photographs of the external and internal packaging
• Photographs of any visible damage to the parcel

Please retain the original packaging while the issue is being investigated, as the courier may require photographs or inspection.

Nothing in this section limits any rights you may have under applicable consumer law.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• House or apartment number
• Street address
• Eircode or postcode
• Town or city
• Country
• Contact telephone number

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that a delivery address can be changed once an order has been dispatched.

If a parcel is returned to us because of an incorrect or incomplete address, refusal of delivery or unsuccessful delivery attempts, additional postage may be required before the order can be sent again.

If the order is not reshipped, reasonable delivery or return costs incurred by us may be deducted from any refund where permitted by applicable law.

This does not affect your statutory consumer rights.

Although we work with established courier services, occasional delays can happen after an order leaves us.

Possible causes include customs clearance, adverse weather, courier network disruption, peak-season demand, public holidays or incorrect delivery information.

Processing and delivery times may also be longer during particularly busy periods such as Black Friday, Christmas, New Year and public holidays.

We recommend ordering early if your purchase is required by a particular date.

Estimated delivery dates are not guaranteed unless expressly agreed otherwise.

Courier pricing and international shipping costs may change from time to time.

We may therefore update our shipping rates, available destinations or free-delivery thresholds when necessary.

The shipping price and delivery option displayed at checkout when you place your order will apply to that order.