Returns & Refunds

For most eligible goods purchased online, you have 14 days from the day you receive the goods to tell us that you wish to cancel your purchase.

You then have a further 14 days from the date you notify us to return the goods.

You do not need to give a reason for an eligible statutory cancellation.

Contact: service@scentireland.ie

Please include your order number and clearly identify the goods you wish to return.

Every Scent Ireland fragrance oil is subject to our quality-control procedures before it is packed and dispatched.

If you are considering a change-of-mind return, please handle the oil only as much as reasonably necessary to inspect it.

Once an oil has been materially used, poured, mixed, decanted or otherwise handled, we may no longer be able to verify the integrity and condition of the returned contents or safely return the product to stock.

Where handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product, we may make an appropriate deduction for any resulting diminished value, where permitted by consumer law.

In cases of substantial use or alteration, the reduction in value may be significant.

If you are unsure which fragrance to choose, we recommend ordering a sample first where available.

For an eligible change-of-mind return, you are responsible for the direct cost of returning the goods to us.

We recommend using a tracked service and keeping your proof of postage until your return has been completed.

Where you cancel an entire eligible online order, your refund includes the cost of our least expensive standard delivery option that applied to the order.

Any additional cost paid for an upgraded or express delivery option is not refundable beyond the cost of standard delivery.

Refunds are normally issued to the same payment method used for the original purchase.

We may withhold the refund until we receive the returned goods or you provide evidence that they have been returned, where permitted by law.

Your rights for faulty goods are separate from change-of-mind returns.

If an item is faulty, damaged, not as described, not fit for purpose or incorrectly supplied, please email:

service@scentireland.ie

Please include your order number, a description of the problem and photographs where appropriate.

For delivery damage, photographs of the product and packaging can help us investigate the issue quickly.

Where we are responsible for a faulty or incorrectly supplied item, we will bear the reasonable cost of returning the goods.

This does not cover faults caused by misuse, accidental damage, inappropriate use or normal wear and tear.

Sale, promotional and clearance products retain the consumer rights that apply to them by law.

We do not normally process direct change-of-mind exchanges. If you would like another fragrance, size or product, return the eligible original item and place a new order.

We cannot guarantee that another item will remain in stock while your return is being processed.

Certain goods and contracts may be excluded from the statutory cooling-off right where a specific exception under consumer law applies.

Examples may include certain personalised goods, rapidly perishable goods, qualifying sealed health or hygiene products once unsealed, and certain digital content where the legal requirements are met.

Nothing in this policy limits or excludes mandatory statutory consumer rights.

If a mandatory consumer right gives you greater protection than this policy, that statutory right will apply.

You can cancel an eligible purchase simply by emailing us with a clear statement that you wish to cancel. You are not required to use this form.