Shipping Policy
Effective Date: 14/03/2025
Last Updated: 14/03/2025
At Scent Ireland, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines our shipping methods, costs, delivery timeframes, and related information.
1. Shipping Locations
We are based in Ireland and ship our products worldwide. All orders are shipped with DPD, ensuring dependable delivery service across all regions.
2. Order Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Orders placed after 2 PM (GMT) may be processed the next business day.
During busy periods, processing times may be extended. We will notify you of any significant delays.
3. Shipping Methods & Estimated Delivery Times
We currently offer standard shipping only. Estimated delivery times by region are as follows:
Ireland & Northern Ireland: 2–4 business days
United Kingdom: 3–5 business days
Europe (EU & EEA): 5–7 business days
United States & Canada: 7–10 business days
Rest of the World: 10–15 business days
Note: Delivery times are estimates and may be affected by customs clearance, holidays, or external factors beyond our control.
4. Shipping Costs & Free Shipping Thresholds
Shipping rates are calculated at checkout based on your delivery region. We also offer free standard shipping when your order exceeds the minimum spend amount for your location:
| Region | Shipping Cost | Free Shipping On Orders Over |
|---|---|---|
| Ireland | €4.95 | €40 |
| United Kingdom | €9.95 | €100 |
| Europe (EU & EEA) | €14.95 | €150 |
| USA & Canada | €24.95 | €200 |
| Rest of the World | €29.95 | €250 |
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other local fees. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance procedures.
If a shipment is refused due to unpaid duties or taxes, return shipping costs and any associated fees will be deducted from the refund.
6. Order Tracking
Once your order has shipped, you will receive an email with a DPD tracking number.
You can track your parcel using the DPD tracking system or via your Scent Ireland customer account.
7. Lost, Stolen, or Damaged Shipments
We are not liable for lost or stolen packages once they have been marked as delivered. If your package is missing, please contact DPD directly or reach out to us for assistance.
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. We’ll work with DPD to resolve the issue and may offer a replacement or refund.
8. Failed Deliveries & Incorrect Addresses
It is your responsibility to ensure that the shipping address provided is correct and complete.
If a package is returned to us due to an incorrect address or failed delivery attempt, the customer is responsible for the reshipping costs.
If a returned package is not reshipped, a refund will be issued minus the original shipping charge.
9. Holiday & Peak Season Delays
Delivery times may be longer during peak periods (e.g., Black Friday, Christmas, public holidays). We recommend ordering early to avoid disappointment.
10. Contact Us
If you have any questions about shipping or tracking your order, please get in touch:
Email: info@scentireland.ie
Phone: (021) 438 9808
Address: NSC Campus, Mahon, Cork, T12 H7AA, Ireland
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